This Return & Refund Policy describes how Decor & Soul ("we," "us," or "our") handles returns and refunds for orders placed through our website.

By placing an order, you agree to the terms outlined in this policy.

1. Our guarantee
We want you to love your Decor & Soul bag. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy from the date of delivery.

2. Eligibility for returns
To be eligible for a return, your item must meet the following conditions:

- Returned within 30 days of the delivery date
- Unused and in the same condition as received
- In its original packaging where possible

Items that show signs of use, damage caused by the customer, or that are returned after the 30-day window will not be eligible for a refund.

3. Non-returnable items
The following items are not eligible for return or refund:

- Items returned after 30 days of delivery
- Items that have been used, washed, or altered
- Items purchased during a final sale where explicitly stated at the time of purchase

4. How to start a return
To initiate a return, please contact us at info@decor-soul.com or visit our Contact Us page within 30 days of receiving your order.

Please include the following information in your message:
- Your order number
- The item you wish to return
- The reason for the return

We will respond within 1-2 business days with instructions on how to proceed.

5. Return shipping
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

We recommend using a trackable shipping method for your return. We are not responsible for items lost in return transit.

6. Refunds
Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original payment method within 5-10 business days, depending on your bank or card provider.

Please note that original shipping costs are non-refundable unless the return is due to our error or a defective item.

7. Late or missing refunds
If you have not received your refund within 10 business days of approval, please take the following steps:

- Check your bank account again
- Contact your credit card company, as processing times may vary
- Contact your bank, as there is often a processing period before a refund is posted

If you have done all of the above and still have not received your refund, please contact us at info@decor-soul.com or visit our Contact Us page.

8. Damaged or defective items
If your item arrives damaged or defective, please contact us at info@decor-soul.com or visit our Contact Us page within 7 days of delivery.

Please include your order number and photos of the damage so we can resolve the issue as quickly as possible. We will arrange a replacement or full refund at no additional cost to you.

9. Exchanges
We do not offer direct exchanges at this time. If you would like a different item, please return your original purchase for a refund and place a new order.

10. Final sale items
Items marked as final sale at the time of purchase are not eligible for return or refund. Please review product details carefully before completing your order.

11. Changes to this policy
We reserve the right to update this Return & Refund Policy at any time. Changes will be posted on this page with an updated revision date.

12. Contact
For any questions regarding returns or refunds, please reach out to us at info@decor-soul.com or visit our Contact Us page.